Shop Policies

Processing time:
Packages are generally dispatched within 2 days after receipt of payment.

Estimated shipping times:
The Netherlands: 1-3 business days.
Europe: 3-7 business days
North America: 3-10 business days.
Australia, New Zealand and Oceania: 3-10 business days
Asia Pacific: 3-10 business days
Latin America and the Caribbean: 3-10 business days.
We’ll do our best to meet these shipping estimates but cannot guarantee them.

Customs and import taxes:
Buyers are responsible for any customs and import taxes that may apply. We’re not responsible for delays due to customs.

Secure options:
iDEAL, Credit Card, PayPal, SEPA bank transfer, Bancontact, EPS, Giropay, and other popular payment methods are available.

Is Buying On-Line Safe?
We work with Payment Provider Stripe Technology Europe Ltd & PAY. which guarantees everyone’s security and that includes yours.
During the order process, you are enabled to choose a payment method.

In addition, we work with an SSL certificate so that all the information you provide us with through the webshop travels through a secure connection.
We keep your payment information secure. We never receive your credit card information.

We gladly accept returns, exchanges, and cancellations.
Contact us within: 14 days of delivery.
Ship items back within: 30 days of delivery.
Request a cancellation: before the item has shipped.

The following items can’t be returned or exchanged.
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom or personalized orders.

Conditions of return.
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?
Please go to our Order Tracking page or contact us if you have any problems with your order.

Authenticity.
Authenticity, antiquity, decorative periods, vintages and or circa dating are determined to the best of our ability based on materials incorporated, methods of manufacture, design, hallmarks and signatures, lapidary techniques, technological developments and consultation of our extensive reference library and materials. Dating and period attributions are not an exact science as decorative periods frequently overlap and borrow influences from one another.

Jewelry descriptions, grading, and karat weights.
Some of our pieces are mounted in a way that makes it difficult to determine a precise stone’s grading. Diamonds and colored gemstones that cannot be removed from their vintage settings without harm to the piece are evaluated in their mountings using industry-standard measurements and formulas. Jewelry descriptions and all karat weights stated represent approximates. Mounted stone(s) is/are graded only insofar as mounting permits observation. Most colored gemstones (i.e. rubies, sapphires, and emeralds) are often treated to enhance their beauty; some treatments may not be permanent and/or may require special care. All diamonds shown on our website are natural, untreated diamonds. We cannot guarantee that the color you see matches the item color, as the display of color depends, in part, upon the type of computer monitor used to observe the image.

Stock and pricing.
Pieces could go out of stock before we’re able to remove them from the site. Should this occur, we will notify you. We make every attempt to only show our users correct information. From time to time inaccurate data may be displayed due to a system error. We reserve the right to correct any incorrect pricing as a result of the above, and will not honour any incorrect prices. If we cancel an order after you have made payment we will provide a full refund.

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