Created OnNovember 10, 2018byBinenbaum Antiques & Jewelry You are here: KB Home Customer Service Return Policy and Packaging Information < BackArticles purchased online are accepted for refund or exchange if returned to our shop address, in perfect condition within 14 days from the date you received the item, accompanied by your original packaging and documentation. All products shipped from our shop are carefully checked, tested, inspected and packaged before leaving our shop. Shipping errors and/or damage must be reported to Binenbaum Antiques & Jewelry and to Carrier upon receipt of shipment. This is imperative in order to perfect any claims to the carrier, and no deviation will be accepted. Please follow the instructions included with your package and for your reassurance, ensure the goods adequately during transit. Binenbaum Antiques & Jewelry will not be liable for returns that fail to arrive. We will issue a full refund (if a package has been shipped). For shipments outside the EU a full refund excluding shipping costs (if a package has been shipped). If you have any questions or need advice on shipping arrangements, please email Binenbaum Antiques & Jewelry on [email protected] or call +31 (0) 20 4220648. Our hours of business are daily from 11:00 to 18:00, Sunday from 12:00 to 17:00 (GMT + 1:00); closed Public Holidays. You may also return your item at our retail store. Nw Spiegelstraat 45, 1017 DC Amsterdam, Open daily from 11:00 to 18:00, Sunday from 12:00 to 17:00 (GMT + 1:00). A refund will be made to the purchaser upon request if payment has been received. No returns will be accepted without a Binenbaum Antiques & Jewelry Return Authorization Form. The Return Authorization Form is available on our website at https://www.binenbaum.com/return-form. Please note the following exceptions * jewelry that we altered or personally made according to a client’s designs are NOT returnable.